Resolve common access, capture, Jira, SSO, feature inheritance, and beta placeholder issues.
Facts
Use this page for exact values, behaviour, and limits.
Access and launcher issues
Problem
Resolution
SOCK is missing
Use Genesis desktop and confirm the distribution-admin role
Cockpit is missing
Use Genesis desktop and confirm the project feature is enabled
SOCI is unavailable
Expected for end users in the current release
Project feature remains unavailable
Check the enterprise ceiling, role, surface, and deployment
SOCK issues
Problem
Resolution
Wrong sources were frozen
Create a new capture; a frozen source set is permanent
Database capture refused
Check PostgreSQL 15+, MongoDB 7+, or Oracle 19+
Run appears stuck
Allow Finishing… to settle; use Resume if processing stopped
Capture cannot answer
Confirm the question is inside the frozen evidence boundary
Relationship is only a candidate
Validated connected graph edges are not currently available
Command Center issues
Problem
Resolution
Jira will not connect
Confirm your Jira credential and server-side enablement
PRD editor is missing
PRD/HLD authoring is currently a command-line workflow
Sidebar page is empty
Contributions, Releases, Registry, and Conflicts are beta placeholders
Gate was rejected
Read the required rejection reason, revise artefacts or work, and resubmit
Administration issues
Problem
Resolution
Invitee cannot sign in
Check routed domain and exact invited email
Enterprise is Pending SSO
Add the generated redirect URI, confirm login domain, then verify
Project cannot enable a capability
The enterprise may have disabled it
Report incorrect or outdated documentation
If you find content that appears incorrect, incomplete, ambiguous, or out of date, send a documentation correction through your enabled support channel or the in-app Report a bug flow.
Include the documentation page URL and section heading.
Quote the statement that appears incorrect.
Describe the behaviour you observed and the correction you propose.
Name the product surface, operating system, role, and release context when relevant.
Attach a screenshot only after removing credentials, secrets, customer data, and other sensitive information.
Report a bug
The in-app Report a bug feature is off by default per enterprise and must be enabled by an administrator. Before submitting screenshots or diagnostics, follow your organisation’s privacy and data-classification policy.